Sky q box not connecting to sky broadband but phones etc still connecting

[Abbbbie]

My sky Q Box (only Q in the house) is not connecting to my sky broadband, have tried switching it all off, reseting & pressed WPS button as it said on the screen, still says unable to connect, I don't have the option to reset on the setup/status screen, phones & other devices are connecting to the router fine, just the Sky Q box that won't connect... any help please? 🙏

[oldfella]

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@Abbbbie wrote:

My sky Q Box (only Q in the house) is not connecting to my sky broadband, have tried switching it all off, reseting & pressed WPS button as it said on the screen, still says unable to connect, I don't have the option to reset on the setup/status screen, phones & other devices are connecting to the router fine, just the Sky Q box that won't connect... any help please? 🙏

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Hi @Abbbbie 

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.