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Discussion topic: Sky q box not connecting to router

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This message was authored by: KNA

Message posted on ‎08 Jun 2025 08:45 PM

Sky q box not connecting to router

My sky q box will not connect to my router I have tried in setting to reconnect it fails 

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Avatar for Rizon1
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This message was authored by: Rizon1

Message posted on ‎08 Jun 2025 10:13 PM

Re: Sky q box not connecting to router

Does it connect, but with no internet? 

 

Does it bring up any errors? 

 

Have you tried rebooting your router? 

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Superuser
This message was authored by: Laing1

Message posted on ‎09 Jun 2025 05:39 PM

Re: Sky q box not connecting to router

Posted by a Superuser, not a Sky employee. Find out more
@KNA wrote:

My sky q box will not connect to my router I have tried in setting to reconnect it fails 

@KNA who is your broadband provider if its Sky what router do you have black or white


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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