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Discussion topic: Sky q box minibox stopped connecting

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This message was authored by: CC222

Sky q box minibox stopped connecting

It says problem joining network. I have tried rebooting the wifi. Made no difference. 

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This message was authored by: Laing1

Re: Sky q box minibox stopped connecting

Posted by a Superuser, not a Sky employee. Find out more

@CC222 wrote:

It says problem joining network. I have tried rebooting the wifi. Made no difference. 


@CC222 Have you tried rebooting your main Q box

ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting the mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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