Sky q box losing connection overnight

[Matt113]

Hi, I have a sky Q box and have recently moved broadband to another fibre supplier. Overnight, I am regularly losing connection. The power button shows orange and the only way I can get it back is to take out the power cable and power back up. It does come back on though each of the mini boxes then often need to be reactivated. How do I stop this occurring?

[Lisa-P1987]

Hi there @Matt113 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[DavidMcD]

I am currently experiancing the same issue, and this has only occured over the last couple of weeks.

Overnight I seem to lose connection to my Sky Q box, which loses the connection to the Boosters / Mini's in the house.

I have today turned off any power mode on the box to see if this cures the problem.