Sky q box light is green but won’t turn on

[Rhibar]

I have been watching the tv and then the screen when back to the TV manufacture screen because the Sky Q turned itself off, but the light is still green.

This is the second box that has this issues in a couple of months. I am really disapponted with the reliability of the Sky products and service this year.

[Lisa-P1987]

Hi there @Rhibar , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.