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This discussion topic has been answered Discussion topic: Sky q box keeps going to a black screen

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This message was authored by: Stevj

Sky q box keeps going to a black screen

Cannot watch sky q main box can still watch mini box, as main box keeps going to a black screen


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This message was authored by: Laing1 Answer

Re: Sky q box keeps going to a black screen

Posted by a Superuser, not a Sky employee. Find out more

@Stevj wrote:

Cannot watch sky q main box can still watch mini box, as main box keeps going to a black screen


@Stevj Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Re: Sky q box keeps going to a black screen

Posted by a Superuser, not a Sky employee. Find out more

@Stevj wrote:

Cannot watch sky q main box can still watch mini box, as main box keeps going to a black screen


@Stevj Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Stevj

Re: Sky q box keeps going to a black screen

I will certainly give it a try

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This message was authored by: Stevj

Re: Sky q box keeps going to a black screen

That's not sorted the issue

This message was authored by: Chris165

Re: Sky q box keeps going to a black screen

Hi I have a similar issue how did you fix it ? 

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