Sky q box keeps freezing and making a noise

[NicolaMack]

Every couple of hrs it freezes on a program or goes quiet. 
Sometimes it makes a noise. 
I have to turn it off at the plug. It happens several times a day 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147