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Discussion topic: Sky q box isn’t working

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This message was authored by Samantha2008 This message was authored by: Samantha2008

Sky q box isn’t working

My second sky box isn't working , my main sky box is working fine, it is saying there's a problem going your network , the remote will not let me connect with questions it's asking me but the remote will turn the volume up ? 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky q box isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Samantha2008 wrote:

My second sky box isn't working , my main sky box is working fine, it is saying there's a problem going your network , the remote will not let me connect with questions it's asking me but the remote will turn the volume up ? 


Hi @Samantha2008 

Try pressing and holding 7 & 9 together on the mini remote until it's led flashes 4 times.

This will set the remote to Infrared which will work with and Q box.

However you must make sure that you are pointing the remote at the Q box as it needs line of sight.

If you can then control the mini 

Try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

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