Sky q box is not working. Red light is on. I have changed the batteries in the remote but green ligh

[Robin+red+nose]

Sky q box not turning on. Red light does not change to green. I have put new batteries in remote. 
I have checked the cables are secure in back of box. 

[oldfella]

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@Robin+red+nose wrote:

Sky q box not turning on. Red light does not change to green. I have put new batteries in remote. 
I have checked the cables are secure in back of box. 

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Hi @Robin+red+nose 

Have you tried switching the Q box  on using the Standby button on the front right of the box (the Amber led)?

If this turns the box on

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair