Discussion topic: Sky q box has changed and is asking for viewing card

This message was authored by: Mwbs · ‎11 Aug 2025

I don't have a card or slot to put it

This message was authored by: Daniel0210 · ‎11 Aug 2025

@Mwbs wrote:

I don't have a card or slot to put it

Did you swap boxes through a DPD courier delivery and forget to take the viewing card out of the faulty box?

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NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
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This message was authored by: Laing1 · ‎11 Aug 2025

@Mwbs wrote:

I don't have a card or slot to put it

@Mwbs on you main Q box on the right hand side of the box towards the front is the card slot and the card will be in there sticking out a few millimeters.

If you push the card in it should click and spring forward. Take the card out and give the chip a rub with a lint free cloth then put the card back in and push the card in until it clicks

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: Sky q box has changed and is asking for viewing card

Sky q box has changed and is asking for viewing card

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