Sky q box chooses an unknown sky WiFi instead of our house wifi

[Leanne310]

Hi. Our main sky q box is automatically disconnecting from our main WiFi and connecting to an unknown sky WiFi. 
I go into settings and change if back to our main WiFi but it changes back. It's causing a lot of problems on our 2 mini boxes. I also can't use my Skygo app to watch recordings because I can't connect my phone to this unknown sky WiFi as we don't know the password. Can anyone help please? Thanks 

[Chodley]

That's a weird and common symptom of the Q just losing its connection to your router. The SKY##### named network is its internal mesh with the minis.

[Leanne310]

Thanks for the reply. Is there any way I can block the main sky q box from using the sky internal mesh you mentioned? We really need the q box to connect to our house WiFi so we can connect the minis to the same network. Thanks. 

[oldfella]

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@Leanne310 wrote:

Thanks for the reply. Is there any way I can block the main sky q box from using the sky internal mesh you mentioned? We really need the q box to connect to our house WiFi so we can connect the minis to the same network. Thanks. 

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Hi @Leanne310 

On 3rd party Broadband,  afraid the minis if using WiFi must connect to the main Q box Sky WiFi mesh.  Minis will not connect to 3rd party routers.

There is no way your main Q box will connect to a Sky WiFi unless you press the WPS button on a Sky router while carrying out a Network reset on the Q box.

First make sure your main Q is corrected connected.

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Once you get the main Q box connected carry out a Network reset on the minis. Start with the one nearest to the main Q box

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
When you get the first mini connected then for other minis use WPS on the nearest Q device main Q box or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the minis and you will need to contact Sky directly.

[Chodley]

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@Leanne310 wrote:

Thanks for the reply. Is there any way I can block the main sky q box from using the sky internal mesh you mentioned? We really need the q box to connect to our house WiFi so we can connect the minis to the same network. Thanks. 

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It will always use both. Unless the router connection fails as is happening here. A very common issue.

[Leanne310]

Thanks for the reply. 

So our main sky q box is saying it is connected to a sky WiFi. And this is an internal mesh? I'm not sure what that actually means. If it's not connected to our actual house wiFi how is it able to download movies etc?  
This is something that has only happened very recently. The main sky q box always was connected to our house WiFi. Not it's not. It's connecting to a sky WiFi that we have no idea about. We connect it to our fast home WiFi and it automatically disconnects and reconnects to this unknown sky WiFi. We live in an old house and have a system of WiFi extenders to allow the mini boxes to work. 
thanks for any advice you can offer.