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Discussion topic: Sky q box and 2nd box

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This message was authored by: Katiejane92

Sky q box and 2nd box

I received an email to upgrade to a sky q box. Please can you tell me what will be different having the sky q box. I would also like to know if I can keep my original box for upstairs. 

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This message was authored by: Daniel0210

Re: Sky q box and 2nd box

Posted by a Superuser, not a Sky employee. Find out more

@Katiejane92 

I will cc in one of the other Superusers who has compiled a helpful guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered.

cc @nigea99 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: TimmyBGood

Re: Sky q box and 2nd box

Posted by a Superuser, not a Sky employee. Find out more

@Katiejane92 wrote:

I would also like to know if I can keep my original box for upstairs. 


Essentially, no.  Once Q is in place the Sky+ subscription ends, and Sky no longer fits hybrid LNBs to permit Sky+ hardware to receive free to air satellite service.  Playback of Recordings and online use also ceases.

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This message was authored by: nigea99

Re: Sky q box and 2nd box

Posted by a Superuser, not a Sky employee. Find out more

hi @Katiejane92 

 

As @Daniel0210 mentions, you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q  which cover some of the differences and things to be aware of

 

Any further questions, feel free to ask

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This message was authored by: Katiejane92

Re: Sky q box and 2nd box

Thankyou. How much additional each month is a 2nd box? For the basic package?

This message was authored by: oldfella

Re: Sky q box and 2nd box

Posted by a Superuser, not a Sky employee. Find out more

@Katiejane92 wrote:

Thankyou. How much additional each month is a 2nd box? For the basic package?


Hi @Katiejane92 

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription ( currently £15 per month)
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot view UHD recordings or content.

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