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Discussion topic: Sky not showing on TV

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This message was authored by Clive66 This message was authored by: Clive66

Sky not showing on TV

My TV has a message on it saying 'this screen does not support HDCP.
Try reconnecting your HDMI cable, or use a different screen.

I tried reconnecting the HDMI cable but get the same error

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky not showing on TV

Posted by a Superuser, not a Sky employee. Find out more

Did it used to work and stop?

I am just another Sky customer and my views are my own even if you don't like the answers
Clive66
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This message was authored by Clive66 This message was authored by: Clive66

Re: Sky not showing on TV

It used to work, this message appeared for the first this week

This message was authored by oldfella This message was authored by: oldfella

Re: Sky not showing on TV

Posted by a Superuser, not a Sky employee. Find out more

@Clive66 wrote:

It used to work, this message appeared for the first this week


Hi @Clive66 

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

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