Discussion topic: Sky not connecting to the Internet
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Message posted on 25 Sep 2023 06:10 PM
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Sky not connecting to the Internet
Sky identifies the wifi. The password is correct but it keeps reading: Unsuccessful connection. Please check your password and try again.
I've tied restarting both the wifi and sky device. I've pressed the WPS button and tried resetting.
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All Replies
Message posted on 26 Sep 2023 10:24 AM
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Re: Sky not connecting to the Internet
Hi there, Zshan. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 26 Sep 2023 10:30 AM
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Re: Sky not connecting to the Internet
Can you give me a call back please instead?
Message posted on 28 Sep 2023 11:12 AM
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Re: Sky not connecting to the Internet
We are still looking to help you @Zshan unfortunately we cannot arrange a call back from this Community chat service. If you need our support via a chat, let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Lisa - Sky Tech Team Expert
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