Sky not connecting to the Internet

[Zshan]

Sky identifies the wifi. The password is correct but it keeps reading: Unsuccessful connection. Please check your password and try again. 

I've tied restarting both the wifi and sky device. I've pressed the WPS button and tried resetting.

[Addie15]

Hi there, Zshan.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Zshan]

Can you give me a call back please instead?

[Lisa-P1987]

We are still looking to help you @Zshan  unfortunately we cannot arrange a call back from this Community chat service. If you need our support via a chat, let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks