0

Discussion topic: Sky not connecting to the Internet

Reply
This message was authored by: Zshan

Sky not connecting to the Internet

Sky identifies the wifi. The password is correct but it keeps reading: Unsuccessful connection. Please check your password and try again. 

I've tied restarting both the wifi and sky device. I've pressed the WPS button and tried resetting.

Reply

All Replies

This message was authored by: Addie15

Re: Sky not connecting to the Internet

Hi there, Zshan.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Avatar for Zshan
Level 1 icon
Topic Author
This message was authored by: Zshan

Re: Sky not connecting to the Internet

Can you give me a call back please instead?

This message was authored by: Lisa-P1987

Re: Sky not connecting to the Internet

We are still looking to help you @Zshan  unfortunately we cannot arrange a call back from this Community chat service. If you need our support via a chat, let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Reply