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Discussion topic: Sky mini skipping when paranount+ used on sky Q main box

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This message was authored by mundo This message was authored by: mundo

Sky mini skipping when paranount+ used on sky Q main box

I've got Sky Q, 2 mini boxes and a booster. 

 

When someone is watching something on the main box on Disney+ or Paramount+ it causes the the sky mini boxes to skip when watching which is very frustrating. 

 

Already had an engineer out once who changed some wifi settings but it's still not fixed the issue. 

 

Has anyone else experienced this? 

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This message was authored by Addie15 This message was authored by: Addie15

Re: Sky mini skipping when paranount+ used on sky Q main box

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky mini skipping when paranount+ used on sky Q main box

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

mundo
Topic Author
This message was authored by mundo This message was authored by: mundo

Re: Sky mini skipping when paranount+ used on sky Q main box

I'm still waiting for someone to reach out to me on chat as you advised. 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky mini skipping when paranount+ used on sky Q main box

Posted by a Sky employee

Update - Spoken to mundo about their technical issues. 

Thanks

Lisa - Sky Tech Team Expert
mundo
Topic Author
This message was authored by mundo This message was authored by: mundo

Re: Sky mini skipping when paranount+ used on sky Q main box

Hi, I've still got the issue. Seems to happen in the evenings. 

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