Discussion topic: Sky mini skipping when paranount+ used on sky Q main box
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Message posted on 09 May 2023 08:45 PM
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Sky mini skipping when paranount+ used on sky Q main box
I've got Sky Q, 2 mini boxes and a booster.
When someone is watching something on the main box on Disney+ or Paramount+ it causes the the sky mini boxes to skip when watching which is very frustrating.
Already had an engineer out once who changed some wifi settings but it's still not fixed the issue.
Has anyone else experienced this?
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All Replies
Message posted on 10 May 2023 09:04 AM
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Re: Sky mini skipping when paranount+ used on sky Q main box
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 12 May 2023 09:15 AM
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Re: Sky mini skipping when paranount+ used on sky Q main box
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
Message posted on 12 May 2023 09:18 AM
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Re: Sky mini skipping when paranount+ used on sky Q main box
I'm still waiting for someone to reach out to me on chat as you advised.
Message posted on 14 May 2023 12:39 PM
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Re: Sky mini skipping when paranount+ used on sky Q main box
Update - Spoken to mundo about their technical issues.
Lisa - Sky Tech Team Expert
Message posted on 15 May 2023 08:06 PM
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Re: Sky mini skipping when paranount+ used on sky Q main box
Hi, I've still got the issue. Seems to happen in the evenings.
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