Sky mini in garden room

[Loumog]

Hi we have a garden room approx 10 feet from the main house.  We have 2 sky q minis in the main house and a WiFi booster in the garden room. We have full signal in the garden room and want to connect a sky mini in the garden room - but the signal is very weak for the TV - I have tried connecting an Ethernet cable from the booster (sky pod) but doesn't make any difference am I missing something?  I have turned off bandwidth on the Ethernet connection as advised by the sky help but still made no difference any suggestions would be appreciated- bare in mind I am no sky tv or internet expert   TIA

[oldfella]

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@Loumog wrote:

Hi we have a garden room approx 10 feet from the main house.  We have 2 sky q minis in the main house and a WiFi booster in the garden room. We have full signal in the garden room and want to connect a sky mini in the garden room - but the signal is very weak for the TV - I have tried connecting an Ethernet cable from the booster (sky pod) but doesn't make any difference am I missing something?  I have turned off bandwidth on the Ethernet connection as advised by the sky help but still made no difference any suggestions would be appreciated- bare in mind I am no sky tv or internet expert   TIA

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Hi @Loumog 

Can you confirm who your broadband supplier is and also exactly what the WiFi booster is and to what is it connected.

[Loumog]

Sky is broadband provider and the booster is a sky q pod provided by sky (white hexagon shape)

[TimmyBGood]

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@Loumog wrote:

 booster is a sky q pod provided by sky (white hexagon shape)

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That's a Max pod, and unfortunately a Sky Q Mini box cannot use it as a WiFi source (essentially because there's a decade between the technologies and Max doesn't support the 'Q mesh')

[Loumog]

lol this is the booster sky sent to us last week 🤷‍♀️ we had a new hub and sky Q box (hard drive failed on this ) in December who knows 

[TimmyBGood]

@Loumog 

A Max Hub mandates a Max pod: it just cannot help with Q Mini box reception issues.