Sky mini freezing on tv channels but not radio

[Mrs+Moffy]

Sky mini box keeps freezing, tried resetting but took days to reconnect, radio channels are all working fine and so are all other WiFi connected devices in the room. 

[Addie15]

Hi there, @Mrs+Moffy. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @Mrs+Moffy 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.