Sky mini boxes - issues connect to main Sky Q box

[Olly7]

Help!

for months I've been having to manually reconnect each mini sky box but it's now every time, and now the mini boxes simply won't connect.

I've already rebooted the main box and each mini box (and even rebooted the broadband), but nothing is working.

i set all the boxes to non eco and tried everything I've seen here!

any help would be really appreciated. It's extremely frustrating, I can see many users have this problem, and we pay good money so I need a resolution or I'm off !

thanks again 

@Olly7 

[oldfella]

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@Olly7 wrote:

Help!

for months I've been having to manually reconnect each mini sky box but it's now every time, and now the mini boxes simply won't connect.

I've already rebooted the main box and each mini box (and even rebooted the broadband), but nothing is working.

i set all the boxes to non eco and tried everything I've seen here!

any help would be really appreciated. It's extremely frustrating, I can see many users have this problem, and we pay good money so I need a resolution or I'm off !

thanks again 

@Olly7 

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Hi @Olly7 

Have you tried a Network Reset on the minis.   Start with the one nearest to the main Q box or if you are on Sky Broadband- the Sky Router if nearer.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. When connecting the second mini you can use WPS on the first mini if nearest.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.