Sky mini box wont work tried all ressetting instructions

[Crystal1993]

Sky mini box messaged up Wednesday tried the re connecting thing and it connected but all apps like Netflix disappear   then Thursday sky  q mini box wouldn't turn on left it until afternoon tried again  it turned on but wants resetting steps but fails everytime 

[Greenfingers001]

Hi there @Crystal1993 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.