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This discussion topic has been answered Discussion topic: Sky mini box will not play tv shows, but will work with you tube

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This message was authored by: baj09411

Sky mini box will not play tv shows, but will work with you tube

The mini box shows all channels and the tv screen is solid blue, the tv cycles over and over. And will not work, l am unable to record any shows and will not download, l have tried to rest mini box by disconnecting from the main power for 1 to 2 minutes but fault is still the same


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This message was authored by: Laing1 Answer

Re: Sky mini box will not play tv shows, but will work with you tube

Posted by a Superuser, not a Sky employee. Find out more

@baj09411 wrote:

The mini box shows all channels and the tv screen is solid blue, the tv cycles over and over. And will not work, l am unable to record any shows and will not download, l have tried to rest mini box by disconnecting from the main power for 1 to 2 minutes but fault is still the same


@baj09411 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Re: Sky mini box will not play tv shows, but will work with you tube

Posted by a Superuser, not a Sky employee. Find out more

@baj09411 wrote:

The mini box shows all channels and the tv screen is solid blue, the tv cycles over and over. And will not work, l am unable to record any shows and will not download, l have tried to rest mini box by disconnecting from the main power for 1 to 2 minutes but fault is still the same


@baj09411 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: baj09411

Re: Sky mini box will not play tv shows, but will work with you tube

Good morning Laing1

 

thank you for update, l tried your suggestion and now tv working fine 

 

thank you

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