Sky mini box stopped working a couple of days after replacement of main box

[fatcat2006]

My Sky Q mini box has stopped playing TV channels. My main box is still fine.

It's connected to the internet -it's connecting to the main Sky Q box as it's showing the TV shows I've recorded. But it won't play them, or live TV. All it says is "Please check your subscription entitles you to view this channel on this box".

On the main Sky Q box, it's fine.

The main sky Q box was replaced this week and the mini box was working after this but it has stopped this evening. I've tried rebooting, and reactiving, but no success.

[fatcat2006]

I have rebooted the main sky Q box following information found elsewhere that said "The viewing card in the main box needs an update. Turn it off for 5-10mins then restart. If it doesn’t force an update, you’ll need to call Sky to do it manually"

Having tried this and on restarting the mini box is still not working, apps are working but no TV channels and recordings on main box won't play.

I assume I will need to call sky

[Laing1]

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@fatcat2006 wrote:

I have rebooted the main sky Q box following information found elsewhere that said "The viewing card in the main box needs an update. Turn it off for 5-10mins then restart. If it doesn’t force an update, you’ll need to call Sky to do it manually"

Having tried this and on restarting the mini box is still not working, apps are working but no TV channels and recordings on main box won't play.

I assume I will need to call sky

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@fatcat2006 You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[fatcat2006]

Tried that but still doesn't work ☹️

[Laing1]

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@fatcat2006 wrote:

Tried that but still doesn't work ☹️

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@fatcat2006 I have escalated this to sky

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[fatcat2006 · Accepted solution]

Thank you for responding, we have however managed to get it fixed via phone call to Sky late this morning I just had not had time to update this thread.

PS your chat is blocked by my internet protection as blacklisted and malicious