Sky mini box seems to be frozen on step 1 of 4 I have switched off at the mains and have reset the b

[WendyDavidson22]

 

[Greenfingers001]

Hi there @WendyDavidson22 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147