Sky mini box not working after having Sky Q box replaced

[ianmerseyside]

I got a replacement Sky Q box earlier today after the old one stopped working.  Everything with the new Q box is fine and it works perfectly.  Well done to Sky for despatching my new box so quickly. However, my existing Sky mini box (previously connected via wifi) doesn't work now and is permanently in stand by mode with red light.  I can't get the green light to come on, despite pressing and holding the reset button at the back and then powering back on.  I have checked the settings  on the Sky Q box and the Sky mini option is enabled.  I have also downloaded the latest software on the Q box. Any suggestions, or do I need to order a replacement mini box?  If so, what is the process as I can't see an option on-line.  

[Mr+Flibbles+86 · Accepted solution]

Hi there @ianmerseyside, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Benson2]

Not yet 

[Daniel0210]

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@Benson2 wrote:

Not yet 

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@Benson2 

In the context of the thread your post isn't making sense. 

[Alan2116]

Sky mini box still not working 

[Daniel0210]

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@Alan2116 wrote:

Sky mini box still not working 

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@Alan2116 

As this is your first post perhaps you could provide some details? Still not working after what?