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This message was authored by: Mogsie

Sky mini box not receiving tv signal

Sky Q Home Screen comes up on mini box and home network is all connected but no tv signal 

Can anyone help please?!


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This message was authored by: Laing1 Answer

Re: Sky mini box not receiving tv signal

Posted by a Superuser, not a Sky employee. Find out more

@Mogsie wrote:

Sky Q Home Screen comes up on mini box and home network is all connected but no tv signal 

Can anyone help please?!


@Mogsie Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Re: Sky mini box not receiving tv signal

Posted by a Superuser, not a Sky employee. Find out more

@Mogsie wrote:

Sky Q Home Screen comes up on mini box and home network is all connected but no tv signal 

Can anyone help please?!


@Mogsie Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Mogsie

Re: Sky mini box not receiving tv signal

Sorted!

thanks for the advice.

we haven't had any issues with mini box before, cheers again 👌

This message was authored by: Aneeta

Re: Sky mini box not receiving tv signal

Tried the switching off and on

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