Sky mini box black screen where picture should be

[Rab+Elliott]

I've tried resetting box and main Q box. Screen shows all channels apps etc but just black screen in box in top left where picture should be. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Rab+Elliott]

Hi thanks for your reply. The box seemed to start working again after a few hours.