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Discussion topic: Sky mine box will not turn off

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This message was authored by: Jorich2301

Message posted on ‎26 Oct 2025 10:23 AM

Sky mine box will not turn off

My mini box will not turn off 

 

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This message was authored by: MightyQuinn

Message posted on ‎26 Oct 2025 10:32 AM

Re: Sky mine box will not turn off

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jorich2301   What happens when you press the Standby button on the box itself?

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This message was authored by: lettice

Message posted on ‎26 Oct 2025 10:37 AM

Re: Sky mine box will not turn off

Posted by a Superuser, not a Sky employee. Find out more

Could be stuck in a standby state.

 

  1. Press standby on your Sky Q remote, then switch off or unplug your box at the mains.
  2. Check there are no lights on the front panel of your Sky Q box and all cables are securely connected.
  3. Plug in and switch your Sky Q box back on at the mains.
  4. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Some features may take up to 5 minutes to return.

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