Sky keeps losing signal

[Beverley53]

For the past 3 weeks my sky signal has been dropping in and out frequently and losing the picture for a few seconds, sometimes the picture distorts and it is impossible to watch the programme. I have tried it on a range of different channels from BBC to Sky channels themselves and I still get the same issue. 

[Annie+UK]

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Beverley53]

We have tried all of the cables coming out of the box and have also reset the box to see if that would fix the issue but it still seems to keep happening, we have Sky Q installed already we have had it for a few years now. We do also have sky protect 

[Mark39 · Accepted solution]

You've posted in the Sky+ forum. I'll move your post to the correct forum.