Sky keeps dropping connection to EE broadband

[Jmh04]

Just got EE broadband installed and it is great apart from sky connecting to it .. problems with main Q box and mini.. is this a ploy by sky to make you take their broadband as everything else in the house works perfectly with it 

[PandJ2020]

The Q to Q connectivity doesn't use your broadband.

It creates it's own 5GHz network (Ch 36 with 80MHz default) - if it's disconnecting then it's likely your EE router is broadcasting at overlapping frequencies.

Ensure your router is configured to avoid channels 36 to 48.

Also, the main Q box will no longer connect over 5GHz and will only use 2.4GHz.  Ensure there's no steering enabled as this will cause disconnects too.

[Jmh04]

Thanks 

I can watch tv fine but can't get access to anything that requires broadband - on demand etc

How do I check my router for those settings ??

[PandJ2020]

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@Jmh04 wrote:

How do I check my router for those settings ??

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Via the router's admin page.

[Jmh04]

Thanks - tried that - still not working 

will phone sky when I have 3 hours to spare 

[oldfella]

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@Jmh04 wrote:

Thanks - tried that - still not working 

will phone sky when I have 3 hours to spare 

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Hi @Jmh04 

Assume you don't have the option to connect by Ethernet?

[Jmh04]

No - too far away

[oldfella]

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@Jmh04 wrote:

No - too far away

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Hi @Jmh04 

You could consider trying Powerline Adaptors.