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Discussion topic: Sky just cuts out and it takes five minutes to start up again. Really annoying. twelve cutouts in fo

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Avatar for ChrisPowell
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This message was authored by: ChrisPowell

Message posted on ‎13 Nov 2023 11:55 AM

Sky just cuts out and it takes five minutes to start up again. Really annoying. twelve cutouts in fo

Picture would be a blank screen. My wi-fi is strong and i have no issues with this.

Sky can cut out more than ten times in an evening and I just get fed up with it.

I need an engineer or new box. i have recently moved to my new address and it was the same at the old address.

Who can i phone

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎13 Nov 2023 11:56 AM - last edited: ‎13 Nov 2023 11:56 AM

Re: Sky just cuts out and it takes five minutes to start up again. Really annoying. twelve cutouts i

Posted by a Superuser, not a Sky employee. Find out more

@ChrisPowell 
Have you tried rebooting your main box first? If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎13 Nov 2023 11:56 AM

Re: Sky just cuts out and it takes five minutes to start up again. Really annoying. twelve cutouts i

Posted by a Superuser, not a Sky employee. Find out more

@ChrisPowell  Do you have Sky Q or Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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