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This discussion topic has been answered Discussion topic: Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a hum…N

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Message posted on ‎07 Oct 2025 05:08 PM

Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a hum…N

I just want sky q agent

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Message posted on ‎07 Oct 2025 05:44 PM - last edited: ‎07 Oct 2025 05:45 PM

Re: Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a h

Posted by a Superuser, not a Sky employee. Find out more
@cadders63 wrote:

I just want sky q agent

@cadders63 You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this . If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
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Avatar for PandJ2020
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Message posted on ‎07 Oct 2025 05:10 PM

Re: Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a h

Posted by a Superuser, not a Sky employee. Find out more

Do you have a question for your fellow customers?  What issue are you trying to resolve?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Laing1 Answer

Message posted on ‎07 Oct 2025 05:44 PM - last edited: ‎07 Oct 2025 05:45 PM

Re: Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a h

Posted by a Superuser, not a Sky employee. Find out more
@cadders63 wrote:

I just want sky q agent

@cadders63 You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this . If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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Message posted on ‎08 Oct 2025 06:37 AM

Re: Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a h

Posted by a Superuser, not a Sky employee. Find out more

You will have to get past the IVR system though

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Message posted on ‎18 Oct 2025 10:11 AM

Re: Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a h

I have been trying to speak to someone for at least 4 months. 
can't get chance payment sorted, bill gone up by £20, actually useless!!

Phoneline not  working today.

I want to speak to an actual person!

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Message posted on ‎18 Oct 2025 10:14 AM

Re: Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a h

Posted by a Superuser, not a Sky employee. Find out more
@Lhm wrote:

Phoneline not  working today.

I want to speak to an actual person!

You'll have to keep trying I'm afraid - no one here can change your billing.

 

Try the chat?  https://www.sky.com/help/articles/cancel-sky-tv

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎18 Oct 2025 10:24 AM

Re: Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a h

Posted by a Superuser, not a Sky employee. Find out more
@Lhm wrote:

I have been trying to speak to someone for at least 4 months. 


What's happening when you try? Other customers are getting through. 

can't get chance payment sorted, bill gone up by £20, actually useless!!

Phoneline not  working today.

I want to speak to an actual person!

 

The lines may be busy but I've never waited more than about 20-25 mins to get through. There's no indication the Customer Service lines aren't working today (the forum would be inundated with posts if it was).

 

I take it your services aren't currently restricted due to a missed payment? 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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Message posted on ‎18 Oct 2025 12:06 PM

Re: Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a h

It won't let me change my payment details online- says it doesn't accept my bank card or my account. So every month I've to manually pay.

It said to me that no phone is available today?

I know no one here can fix it. I just was agreeing with above person that the chat help is not fit for purpose. 

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This message was authored by: Daniel0210

Message posted on ‎18 Oct 2025 12:10 PM

Re: Sky help service is a disgrace and not fit for purpose…Bring back days when we could talk to a h

Posted by a Superuser, not a Sky employee. Find out more
@Lhm wrote:

It said to me that no phone is available today?

@Lhm 

Are you in the Republic of Ireland? The CS lines there are closed at weekends.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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