Sky go not connecting to Q box

[pault07771]

Hi I  am having problems with sky go not connecting to my sky Q box leaving me unable to watch my recordings I constantly get the message sky Q box not found even though I am on the same wifi network stood next to the sky Q box I emailed sky who said I should check the settings on the box which I have done but the box says your sky Q box is not enabled to connect to sky go I rung sky but got nowhere just pushed from pillar to post any ideas 

[nigea99 · Accepted solution]

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@pault07771 wrote:

Hi I  am having problems with sky go not connecting to my sky Q box leaving me unable to watch my recordings I constantly get the message sky Q box not found even though I am on the same wifi network stood next to the sky Q box I emailed sky who said I should check the settings on the box which I have done but the box says your sky Q box is not enabled to connect to sky go I rung sky but got nowhere just pushed from pillar to post any ideas 

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hi @pault07771 

Do you currently have a multiscreen subscription ?

[pault07771]

Hi just realised my multi room subscription has been cancelled 

[basilfaulty]

I am having the same problem and I do have a multi-room subscription although it is a discounted one does that matter?

[nigea99]

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@basilfaulty wrote:

I am having the same problem and I do have a multi-room subscription although it is a discounted one does that matter?

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hi @basilfaulty 

Being discounted makes no difference. 

What are you using  SKY Go on - I have a PC and found my AV advanced firewall was causing problems finding my Q box  - as soon as I temporarily switch off the advanced firewall it connects (and stays connected after turning the firewall baxk on)  

[Sevetiger]

Checked both in same internet but not connecting to SkyQ  box

[Pammieb5]

I am having same issue on iPad did work now doesn't..sky go has updated but works on phone