Sky gift on us

[Collings10]

I posted a separate thread as I wanted to speak to someone actually from sky.. I didn't realise that wasn't allowed. 

[Daniel0210]

@Collings10 
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here. 

[best+of+the+best]

Not sticking up for Sky but they have offered something for the inconvenience of not been able to watch tv via Sky Q

Unless the broadband was down as well wouldn't that have impacted Stream and Glass users also.

My Sky Q box has been out of action since November 2023 due to my circumstances so I rely mainly on Sky Go to watch my Sky Tv subscription mainly Sky Sports F1 but most of my viewing is Netflix Prime and youtube

Due to my location Sky is not my broadband provider I also haven't got a stable Internet connection it can sometimes go off for hours at a time yes it's an inconvenience but I  do have Sky Mobile data 

Not wanting compensation as being without the Sky Q box is the norm for me 

So unless Sky Go was affected as well are we saying that we couldn't watch anything at all?

So what  point in time from the 15th May were the compo warriors unable to watch their Sky Tv subscription. 

[No9RA]

Had a signal outage and received email to say we could have a free film as compensation, but when we follow the email instructions to get said film the options in the email arent on screen. Cannot get speaking to an actual person to resolve this  Has anyone else had this issue and would know how to resolve it. 

[Daniel0210]

@No9RA 

Please see the post marked as the answer and other relevant posts.

[caesarome]

@No9RA 

Go to Sky Store > Featured > Your Sky Store Gift On Us

[best+of+the+best]

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@Collings10 wrote:

I'm sorry but this isn't good enough.... I pay subscriptions for prime and Netflix and Disney+ and all these films are on there ... 

for starters it ends with us you have in there which seems to be one of the few new films you have were all free a week ago on sky cinema !!! 
you're not loosing anything with what you're offering! 
absolutely appalling if I'm honest 

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I also pay for Netflix and Prime don't have Sky Cinema 

But I do remember Black Adam was from Sky Store when it was a Home Movie Premier since then it's been on Sky Cinema 

On Netflix Black Adam is free but only the HD version on Prime the same movie is Rent or Buy only but in UHD so swings and roundabouts 

[Jenni9]

Have to agree - Sky you could of at least offered free new films the ones available are all ancient old  and watched - not really a compensation tbh !!!!! 

[Gerirish]

Absolutely fuming no Sky for days and offer us a free film! All old movies - not worth the hassle

[Mark39]

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@Collings10 wrote:

I understand that, so then it should be a gift voucher so it's fair for all to be honest. I  and like many others pay a fortune for sky every month and majority of the films offered are already available on sky cinema aswell which I pay for. This technical issue isnt the first in my area.  It's happened 3 times in a number of weeks.  

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This was a one-off issue on Thursday 15th. If you've had similar issues previously,  they're unrelated.

As for Sky's gift, well, you can please some of the people all of the time.....etc

[Gerirish]

Really annoyed Sky offer us a free movie that's already free ! Should give us a refund or discount on our bill ! No Sky for days, not good enough 

[Rivelinlass]

All the films are showing prices to rent or buy, I can't see any are free

[best+of+the+best]

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@Gerirish wrote:

Really annoyed Sky offer us a free movie that's already free ! Should give us a refund or discount on our bill ! No Sky for days, not good enough 

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Fair comment but not every one was impacted by the issue on the 15th May 
 

[BazF]

There's me thinking we'd be awarded a choice of any movie. That's what the email implied. Silly us. 

all old movies that were a couple of quid on sky store. 

disappointing. 

[Vicky143]

I received an email stating that I can have a free sky store movie to keep.

i went on sky store and in the email it says go onto free film but I don't have that option