Free film

[PandJ2020]

...it was only a select amount of films in a special tab which checkout as £0.00 if done correctly.

[Lauren245]

Do you have to put your pin in?

[CSH123456]

Yes, you do have to put your pin in.

My email arrived this morning, just went on and got one, all went smoothly and I didn't even get the strange message about not having any credit for a free movie that I got last time Sky offered me a free film

[LouiseC]

I have received the email but the tile is not there to click on?

[SKY1992bf]

@LouiseC  Have you followed the advice given in the post marked as the answer to this thread 

[shercock]

Look again;

[LauraW3]

I received an email that said I would be able to pick a movie as part of compensation for the recent sky q issues. It advised to go to the sky store and click on "your sky store gift on us". However I do not have this option. I have restarted my device a few times. Are there any other workarounds? 

thanks 

[Daniel0210]

@LauraW3 

I suggest leaving it a few hours (or even 24 hours) and trying again. The tile is there for me. I received my email yesterday morning and the tile was there this morning (I didn't search for it yesterday).

[Bunny+l]

My sky was off for nearly 2 today's due to  the technical  fault last week so I wasn't able to watch anything  on all tvs in house can I get a discount on my bill as not paying for what I couldn't watch

[Daniel0210]

@Bunny+l 

Have you not yet received an email offering a Sky Store movie free of charge?

I have moved your post into a thread discussing this. Please see the post marked as the answer and other relevant posts. 

[johnson62]

Hi just got the email about the free film after following the link I was somewhat disappointed by the chose of films , I thought the sky would offer any film in shy store not a selection of old films very disappointed ☹️ 

[Daz-F]

Poor selection 🙈

[M33HJF]

I received an email offering a gift because of an issue with Sky Q on the 15th May:

"We’re gifting you a Sky Store Buy & Keep movie — it’s our way of saying thank you for bearing with us. To redeem this gift, go to your TV homepage and visit Sky Store. Click on the ‘Your Sky Store gift on us’ tile and choose your movie. Once downloaded, this is yours to keep forever. You’ll need to make your gift selection before 31 May."

My issue is that there is no "your sky store gift on us in my Sky Store.

can you help? 

[caesarome]

@M33HJF 

It should be there, if it isn't try again later.

[1Wandsworth]

I had an email offering me a free film to download as a gift off you for disruption to service. I cannot see how to download this?