Free film

[caesarome]

@Boyes 

On your Sky Q box go to Sky Store > Featured > Top Picks > Your Sky Store Gift On Us. Make sure the film you select is shown as being £0.00.

[Jengar904]

I've found the gift on us and selected a movie, but when I try to purchase it, it says cant purchase as my account is not enabled for purchasing.

Any suggestions on what I can do??

[mike+simmonds]

Hi @Jengar904 

You should be able to resolve this with a livechat to the Skystore support team who are open now and until 7.30pm

here is a link 

https://www.skystore.com/n/hcus/help/contact-us 

[Jengar904]

Just tried that and they couldn't help just given me a number to call

[mike+simmonds]

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@Jengar904 wrote:

Just tried that and they couldn't help just given me a number to call

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Thanks for feeding that back @Jengar904 

That's really surprised me as the "account not enabled for purchases" is a very common thing on the forum and the advice we give has always been a live chat 

Let me ask our expert @caesarome- have you heard of this before ? 

[caesarome]

No I haven't @mike+simmonds so I would try again @Jengar904 as they should be able to enable the account for you when using the live chat.

[Jonufc]

We got an email sent with a free code to download movie as sky went off nationally a few weeks ago. I need code

[Sue+Wellard]

Read the recent outage of sky Q boxes, I've received an email detailing a gift of a free film as compensation. I followed

the instructions to go to Sky Store, but I can't find the detailed tile, as explained in the email. Can anyone help to let me know where I can find the tile and download my free film?

[Mark39]

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@Jonufc wrote:

We got an email sent with a free code to download movie as sky went off nationally a few weeks ago. I need code

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You said it was in the email?

Actually there was no code. See the post marked as the Answer in this thread which explains how to view the free movie: https://helpforum.sky.com/t5/Sky-Q/Sky-gift-on-us/td-p/4990781/jump-to/first-unread-message

[Laing1]

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@Sue+Wellard wrote:

Read the recent outage of sky Q boxes, I've received an email detailing a gift of a free film as compensation. I followed

the instructions to go to Sky Store, but I can't find the detailed tile, as explained in the email. Can anyone help to let me know where I can find the tile and download my free film?

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@Sue+Wellard I have merged your post into the larger thread all about the same if you look at the post marked as the answer on page1 it should help you 

[mike+simmonds]

Briefly @Sue+Wellard 

On your Sky Q box, go to your main menu, then select Skystore 

You may have to use your remote to go one or two tiles to the right or down, but you should see the blue Skystore gift tile 

today, mine is in "top picks" on the top row - but it does change location, so look around the tiles if you don't see it immediately 

[Sue+Wellard]

Thanks- talk about hidden! Wouldn't have found it without your photo – so thank you again!

[Effiered02]

My friend informs me off free movie for interrupting of sky boxes

[Effiered02]

My friends have informed me about disruption to my sky boxes with free film

[caesarome]

@Effiered02 

If you have a Sky Q box then go to Sky Store > Featured > Top Picks > Your Sky Store Gift On Us. Make sure the film you select is shown as being £0.00.