where can I find 'my sky store gift'

[Redgum]

I have followed the instructions in the email and gone to sky store but can't see 'Your sky store gift on us' tile

[GD1]

@Redgum  I have merged your post that you made in th Sky Glass board (this is nothing to do with Sky Glass) to this existing thread that is discussing the same topic, a new thread isn't required.

Please see the detailed instructions within this thread

[vivthescot]

I need help to get the sky gift due to the outage, I have looked on teh sky store page but cannor find anything , I am a sky q member

[mike+simmonds]

Hi @vivthescot 

All you need to do is to look at your Sky Q menu on your TV and then go to the Skystore section

Usually in either the "featured" section but also in "top picks" you will see the tile you need to click on. 

you may need to look across to the right a few tiles or down a few rows, but it will be there I'm sure. 

it looks like this 

 

[caesarome]

@vivthescot 

Go to Sky Store > Featured > Top Picks > Your Sky Store Gift On Us

[Chelms+girl]

I had an email offering a free movie for all the previous transmission problems but the tile isn't available to me as they mentioned. How do I access this? 

[Daniel0210]

@Chelms+girl 

I have moved your post into a thread discussing this. Please see the post marked as the answer. 

[SarahB16]

What happens if you can see the sky store tile saying free film on us however every film has a price that isn't crossed  out with £0.00

[SarahB16]

So I click here and all the films have a price. The prices aren't crossed out as frees any ideas why? 

[Anonymous]

@SarahB16 You'll be charged! (Trust me, I know, just spent 45 minutes on chat to get a refund)

Out of interest, are you a Sky Cinema subscriber?

[mike+simmonds]

Hi Sarah

If the prices are not crossed out then for whatever reason the offer is not there for you and you would be charged if you went ahead. 

I take it you are a SkyQ customer ?

can I suggest you try a livechat with the Skystore support team. They are usually there 11am to 7.30pm but I'm unsure about coverage on a bank holiday. 

Here is a link and I hope that helps 

https://www.skystore.com/n/hcus/help/contact-us 

[Vincenz]

You need to go to Sky Store then Feature and go to top pick and arrow to the fourth box for the free gifts. Good luck 🤞

[mike+simmonds]

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@Anonymous wrote:

@SarahB16 You'll be charged! (Trust me, I know, just spent 45 minutes on chat to get a refund)

Out of interest, are you a Sky Cinema subscriber?

---

Hi @Anonymous 

I'm interested in your question as I've seen similar mentions of "Sky Cinema"

Are you considering that some / all "non Sky Cinema" customers are being accidentally excluded ? 

[Anonymous]

@mike+simmonds From a fairly small sample (me and my dad!) it seems to be the case 😬

[mike+simmonds]

Interesting @Anonymous 

thanks - I'll keep my eyes open to see if others find the same