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Discussion topic: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

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This message was authored by Nyky This message was authored by: Nyky

Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

My sky dish has been knocked out of position by a tile falling on it, so called an engineer to come and re attach the dish but he said it's too dangerous to do.  I did explain that sky actually put it up there in the first place but he didn't believe me.  So I'm wondering if anyone else has these issues? And, are all dishes now put at ground level?  Please let me know if there is another way of getting this sorted or do I now need to cancel sky?  It's only 4 meters up so any reasonable ladder would do, I even had a scaffold tower erected by a PASMA operative with a scaftag attached but he refused to use it because it wasn't within their safety guidelines.  I'm truly baffled by what these engineers are actually allowed or willing to do?

 

 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

The safety guidelines change.  If the current install is outside these then they won't touch it.

 

Unless they can erect a dish within the guidelines then you'll either have to cancel or pay a local engineer who is prepared to service it.

I am just another Sky customer and my views are my own
Nyky
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This message was authored by Nyky This message was authored by: Nyky

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Oh I see, so your saying that a local company will do the job but sky employees are not allowed at height anymore that really does not make any sense at all.  Unfortunately because I live in a listed building and have mature trees round me it needs to be high up and hidden.  I have been with sky for well over 20 years what a shame, it looks like Netflix it is then 😂😂

This message was authored by lettice This message was authored by: lettice

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

Often, if its out of reach or in a tricky position, Sky can engage their special heights team.
Would suggest a call to Sky to request that for your dish and maybe ask to email a picture of the layout of the dish, or reference it on Google maps, if its available there, so they can come prepared. 

4m is not particularly high, but with what else you have said above re scaffolding, may not be easily  accessible with a single ladder (one engineer plus ladder safety guidelines) that  the majority of Sky engineers use.

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This message was authored by Godfrey This message was authored by: Godfrey

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

@Nyky wrote:

My sky dish has been knocked out of position by a tile falling on it, ...........It's only 4 meters up so any reasonable ladder would do, ..........Unfortunately because I live in a listed building and have mature trees round me it needs to be high up and hidden.


Could you post a clear picture showing the position where your dish was mounted.

In order to allow us to analyse how safe access could be achieved, and consider whether a Sky engineer using a normal tethered ladder should have been able to reach it, and additionally advise whether we think a Sky special team of two engineers would be the correct method required to safely re-install it.

 

Godfrey.

Nyky
Topic Author
This message was authored by Nyky This message was authored by: Nyky

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

I have now got a local guy to come round and he laughed at the height and was not phased by it at all.  He did however have to replace the receiver which cost £178.00 in total plus vat.  So I am going to reduce my sky subscription to just normal to and no extras and get Amazon Netflix and Apple TV instead as you don't need a dish for that👍👍

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

@Nyky wrote:

I have now got a local guy to come round and he laughed at the height and was not phased by it at all.  He did however have to replace the receiver which cost £178.00 in total plus vat.  So I am going to reduce my sky subscription to just normal to and no extras and get Amazon Netflix and Apple TV instead as you don't need a dish for that👍👍


@Nyky can you explain what you mean by he replaced the receiver do you mean the LNB at the end of the arm on the dish or the Sky Box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
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This message was authored by Chodley This message was authored by: Chodley

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

Must be that. Nothing else would make sense. LNB must have been damaged by the tile.

Nyky
Topic Author
This message was authored by Nyky This message was authored by: Nyky

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

The LNB was replaced 

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

@Nyky wrote:

The LNB was replaced 


@Nyky ahhh ok just sound a lot to have a LNB replaced 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

@Laing1 wrote:

@Nyky wrote:

The LNB was replaced 


@Nyky ahhh ok just sound a lot to have a LNB replaced 


Average online LNB cost approx £40 (probable £25/30 to installer) so that was a pretty hefty labour charge!

I am just another Sky customer!
This message was authored by Godfrey This message was authored by: Godfrey

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

My distributor is offering a 'one off' official Sky Wideband LNB at £6.89 plus vat, several reputable retail sources offer suitable wideband LNBs for just under £10 including delivery. Their 'one off' prices for Zone 1 dishes are £16.76 plus vat, and Zone 2 dishes are £20.49 plus vat.

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

@Invisiblename wrote:

@Laing1 wrote:

@Nyky wrote:

The LNB was replaced 


@Nyky ahhh ok just sound a lot to have a LNB replaced 


Average online LNB cost approx £40 (probable £25/30 to installer) so that was a pretty hefty labour charge!


@Invisiblename a twin output wideband LNB on amazon is £9.97 so very hefty labour charge seeing as that price didn't include VAT and that Sky only charge £65.00 for an engineers visit if they need to charge you 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Chodley This message was authored by: Chodley

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

I don't think you guys telling the OP they've paid over the odds is going to make them feel any better 😉 Sounded like the dish needed reinstalling on the wall too anyway.

This message was authored by simon194 This message was authored by: simon194

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Posted by a Superuser, not a Sky employee. Find out more

Most of the local installers round my way charge between£120 - £150 just to put up a TV aerial as my daughter found out so probably wasn't a bad price.

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