Sky engineer booked to install Q but not arrived

[RobertGGD]

I had a sky engineer booked this morning to install sky q.   I saw him arrive earlier but he looked out of the window at the house and drove away.  
It's very difficult getting in touch with people at sky - I just getting bounced back to the online forum or to read help pages.   
how do I query what's happened and get him back ?

The my sky app just tells me it will cost be £25 to reschedule to the weekend.  

[oldfella]

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@RobertGGD wrote:

I had a sky engineer booked this morning to install sky q.   I saw him arrive earlier but he looked out of the window at the house and drove away.  
It's very difficult getting in touch with people at sky - I just getting bounced back to the online forum or to read help pages.   
how do I query what's happened and get him back ?

The my sky app just tells me it will cost be £25 to reschedule to the weekend.  

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Hi @RobertGGD 

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home