Sky engineer booked but then said he couldnt get access but I was here

[Judy6]

Sky engineer booked for 9 March, stayed in all morning then get text saying engineer couldn't get access to property! Had to rebook for 13 March. Self-employed so may lose money if he doesn't turn up early. So angry

[Daniel0210 · Accepted solution]

@Judy6 

We are customers here so we can't say what access issues the engineer may or may not have encountered. Do you live in a flat or a multi occupancy building? 

[Judy6]

• I live in a house on a side road with plenty of parking and a working doorbell.  The engineer had my phone number as he texted me at 9.46 to say he was on his way. Then I get a text at 12.01 to say he couldn't get access

[Daniel0210]

@Judy6 

It would be a guess but presuming your address is correct on your Sky account he/she possibly went to the wrong address especially if your side road has a similar name to the main road.