Sky cinema channel pixilated. If I download movie and watch it that way it's OK.

[stewed+vie]

Sky cinema channels pixilated if watched live. If I download movie and watch it that way it's OK. It's the only way I can watch a movie on sky. I can not watch it live. 

[oldfella]

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@stewed+vie wrote:

Sky cinema channels pixilated if watched live. If I download movie and watch it that way it's OK. It's the only way I can watch a movie on sky. I can not watch it live. 

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Hi @stewed+vie

you could have a slight misalignment of your satellite dish.

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q