Sky channels pixelating on Sky Q since storm

[ElaineLochlea]

Sky channels pixelating on Sky Q since storm on 24th January 2025. We only got wifi back on yesterday 14th February as there was an EE outage for the last 21 days in our area. Now we are experiencing a satellite issue pixelating on sky channels. Do we need an engineer to fix?

Elaine 

[stereohaven]

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@ElaineLochlea wrote:

Sky channels pixelating on Sky Q since storm on 24th January 2025. We only got wifi back on yesterday 14th February as there was an EE outage for the last 21 days in our area. Now we are experiencing a satellite issue pixelating on sky channels. Do we need an engineer to fix?

Elaine 

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Very possible that your dish is slightly out of alignment following the storm, causing the pixelation.

There is quite a wait for an engineer I'm afraid as you are not alone. 

That said, you might want to work through these troubleshooting steps first: https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/picture/articles/sky-tv-no... 

[Daniel0210]

@ElaineLochlea 
Perhaps check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - due to the recent storms there’s still likely to be a significant delay in getting an appointment. It may be quicker to contact a local satellite company but that would be at your own expense.