Sky channels not coming on viewing card required

[Pool1234]

When going on to a channel ...it says please insert your viewing card with the chip facing up ??

[Tom-W19]

Hi @Pool1234 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Invisiblename]

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@Pool1234 wrote:

When going on to a channel ...it says please insert your viewing card with the chip facing up ??

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Have you tried taking the card out, cleaning the surface of the chip with a soft cloth, and putting it back in?  Also, do a full power off / on

[Mr+Flibbles+86]

We are still looking to help you @Pool1234 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks