23 Apr 2024 04:29 PM
My screen channels change colour frequently and the sound also turn off when am watching Sky TV. This only occurs when am on sky and not when l watching Netflix or YouTube.
23 Apr 2024 04:56 PM
Posted by a Superuser, not a Sky employee. Find out moreSounds like your dish alignment. You may need to call Sky to get an engineer to check it (assuming you have your own dish)
23 Apr 2024 05:32 PM
Posted by a Superuser, not a Sky employee. Find out more
@Tutu1 wrote:
My screen channels change colour frequently and the sound also turn off when am watching Sky TV. This only occurs when am on sky and not when l watching Netflix or YouTube.
Hi @Tutu1
Might be worth trying a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
23 Apr 2024 06:50 PM
Thank you! I will give your advice a try.
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