19 May 2024 03:41 PM
SkyQ is freezing then telling me of signal problems. Started a couple of months ago but has been intermittent until today. Today I cannot watch anything.
19 May 2024 03:46 PM
Posted by a Superuser, not a Sky employee. Find out moreTwo possible error messages; no signal and no satellite signal.
If you’re seeing a message displaying ”No signal” it tends to be from your TV not being on the correct input (check the HDMI cable between the Sky Q box and your TV)
Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
19 May 2024 03:52 PM
It says "No satellite signal". Have checked connections are finger tight, and they are. Will follow that link you sent and see if I can get an engineer out to check dish. Thank you for your prompt response.
19 May 2024 03:59 PM
Just found the problem. A tree has grown in front of the dish. Will talk to neighbour to seek permission to trim it.
19 May 2024 05:09 PM
Tree 'trimmed', problem resolved. Thanks all for the support.
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