Sky catchup dead slow and stop

[Jaskate]

Is anyone else getting Sky HD + boxes catchup function problem.

My 2 boxes have been fine for years odd reboot now and then but nothing like this.

it takes ages to launch any station e.g BBC, says 'service loading' then trickles in all the titles (no picture  icon). You then hit record on remote it accepts it but no red light on box, then sits at downloading but doesn't do anything 

I have checked both boxes identical issue

Soni reset box , soft rebooted router, changed to 5Ghz, no impact, then did a forced software update , same nothing, hard reboot of router , same, then finally a planner rebuild , nothing its unusable.

All other devices fine , iPad, iMac , iPhones, fire stick and streaming apps in 1080p, 2 other tvs built in streaming fine, Echos ok, no issues  at ISP.

Im end of exchange ADSL max speed 12mbps getting 11.75 mbps

this is after last weeks live pause and record debacle.

Getting sick of this service as pay a fortune just for TV, been customer 24 years 37 years in ICT so I am electronic savvy

I think time to look elsewhere 

[PandJ2020 · Accepted solution]

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@Jaskate wrote:

Is anyone else getting Sky HD + boxes

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You've posted in Sky Q forum?

What boxes do you have?

[Jaskate]

Sorry didn't mean to , just hate faults I can't get to the bottom of , it's a 500 GB box (planner completely cleared out of deleted titles) and a 2TB box will move to correct forum