Sky broadband working on all devices except sky Q

[KAJ2]

My sky broadband is working on all other devices but is not connecting to Sky Q box. I have tested connectivity and everything is coming back saying it is working. I have tried switching off at the power and rebooting both the Sky Q box and the Sky router but still not working. 

[Laing1]

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@KAJ2 wrote:

My sky broadband is working on all other devices but is not connecting to Sky Q box. I have tested connectivity and everything is coming back saying it is working. I have tried switching off at the power and rebooting both the Sky Q box and the Sky router but still not working. 

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@KAJ2 how are you trying to connect the router to your main Q box by wifi or ethernet ? and what error messages do you see ?

[oldfella]

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@KAJ2 wrote:

My sky broadband is working on all other devices but is not connecting to Sky Q box. I have tested connectivity and everything is coming back saying it is working. I have tried switching off at the power and rebooting both the Sky Q box and the Sky router but still not working. 

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Hi @KAJ2 

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.

Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
As you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.