Discussion topic: Sky broadband not connecting to tv
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Message posted on 21 Aug 2025 09:17 PM
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Sky broadband not connecting to tv
Done all the usual unplugged held down wps still not connecting to Wi-Fi on my sky tv.
I've tried looking for a number to call but cannot find one.
Sky wifi working on all other devices just not the tv
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Message posted on 21 Aug 2025 11:04 PM - last edited: 21 Aug 2025 11:05 PM
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Re: Sky broadband not connecting to tv
The TV or the Sky Q box?
You know you don't just press the WPS button on the Q?
Message posted on 21 Aug 2025 11:13 PM
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Re: Sky broadband not connecting to tv
I pressed the button on the router for a couple of minutes and still not picking any network up on sky tv.
there has been some issues in the area with sky recently but others are now working mine isn't.
Message posted on 21 Aug 2025 11:30 PM
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Re: Sky broadband not connecting to tv
@Kp101 try turning off both Sky box and router at the plug. After 30 seconds turn on your router and wait for it to finish starting up before turning on your Sky Q box.
Q
If it doesn't connect automatically, briefly press the WPS button on your Sky box and then within 30 seconds briefly press the WPS button on your router.
Message posted on 22 Aug 2025 05:39 AM - last edited: 22 Aug 2025 05:40 AM
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Re: Sky broadband not connecting to tv
@Kp101 wrote:I pressed the button on the router for a couple of minutes and still not picking any network up on sky tv.
there has been some issues in the area with sky recently but others are now working mine isn't.
The area has no impact except that sometimes weather affects local reception or storms damage dishes. As far as the internet connection is concerned, it would break all internet services if there was a problem at the exchange, for example.
Pressing the WPS button on the router doesn't make its SSID show up on that list. It is used when you have already chosen it from the list and the Q box is trying to initiate a secure connection.
So the fact it isn't showing in the list in the first place is the big problem. If you look for it on something else like a phone (you'd have to "forget this network" first and start the phone wifi connection process again which you might not want to risk) does it show up there ok?
@Mark39 Can you do that? I thought the WPS button on the Q box is only used when you are connecting a mini direct to it?
Message posted on 22 Aug 2025 09:04 AM
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Re: Sky broadband not connecting to tv
Message posted on 22 Aug 2025 05:17 PM
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Re: Sky broadband not connecting to tv
@Mark39 wrote:
@Chodley wrote:@Mark39 Can you do that? I thought the WPS button on the Q box is only used when you are connecting a mini direct to it?
Ah, good point @Chodley . I hadn't thought about that. I blame it on posting too late in the day. Thanks for pointing it out.
@Mark39 @Chodley If you have Sky Broadband you can connect the Main box to the Sky router by using the WPS button but its recommended if you have the Sky Max router to treat that as a third party broadband and not use the WPS button
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Message posted on 22 Aug 2025 07:00 PM
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Re: Sky broadband not connecting to tv
Managed to connect 🙌
I went through third part Wi-Fi even though I'm with sky broadband, it found my wife and entered the password and worked.
Not sure why it didn't connect through the sky option.
Message posted on 22 Aug 2025 08:39 PM
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Re: Sky broadband not connecting to tv
@Kp101 wrote:
Managed to connect 🙌
I went through third part Wi-Fi even though I'm with sky broadband, it found my wife and entered the password and worked.
Not sure why it didn't connect through the sky option.
@Kp101 what clour is your router black or white as this will make a difference
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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