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Discussion topic: Sky broadband is saying no satellite signal

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This message was authored by: HollyRose

Message posted on ‎17 Sep 2023 10:17 AM

Sky broadband is saying no satellite signal

I have tried switching off and turning my sky box back on, but I am unable to watch any channels or recordings as my sky is saying that I have no satellite signal. My sky WiFi also keeps dipping in and out too.

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This message was authored by: GD1

Message posted on ‎17 Sep 2023 10:24 AM

Re: Sky broadband is saying no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@HollyRose  Broadband issues would not cause a No Satellite signal message as the 2 are different ways of receiving TV.

 

Which box is shwing this message?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎17 Sep 2023 10:25 AM

Re: Sky broadband is saying no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@HollyRose 

 

Sky broadband is not delivered by satellite signal: any such message is being generated by satellite television equipment and relates to a satellite dish.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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