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Discussion topic: Sky broadband and Sky Q switch of around 3-4am so affects mini box

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This message was authored by: Carla1977

Sky broadband and Sky Q switch of around 3-4am so affects mini box

Sky Q box turns off around 3-4am so my sky mini box then doesn’t work so I’m unable to watch sky TV

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This message was authored by: PandJ2020

Re: Sky broadband and Sky Q switch of around 3-4am so affects mini box

Posted by a Superuser, not a Sky employee. Find out more

Try turning the eco mode off.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Carla1977

Re: Sky broadband and Sky Q switch of around 3-4am so affects mini box

Do you also know how to change setting on broadband so the broadband box doesn't go into stand by mode around that time too? 

This message was authored by: PandJ2020

Re: Sky broadband and Sky Q switch of around 3-4am so affects mini box

Posted by a Superuser, not a Sky employee. Find out more

Post in the broadband section for that

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: TimmyBGood

Re: Sky broadband and Sky Q switch of around 3-4am so affects mini box

Posted by a Superuser, not a Sky employee. Find out more

@Carla1977 wrote:

Do you also know how to change setting on broadband so the broadband box doesn't go into stand by mode around that time too? 


A Hub doesn't have a 'standby mode': that would be rather counterproductive.

 

Typically what's happening is the main Q box falls off the network (taking all the Mini boxes with it) and that massively reduces WiFi coverage in the property which gets misinterpreted as a broadband drop.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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