0

Discussion topic: Sky box won't work on tv

Reply
This message was authored by Jadecmw This message was authored by: Jadecmw

Sky box won't work on tv

Hello my sky tv won't work on my tv I've been trying to update the new Netflix account but nothing is working 

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Sky box won't work on tv

Posted by a Superuser, not a Sky employee. Find out more

@Jadecmw wrote:

Hello my sky tv won't work on my tv I've been trying to update the new Netflix account but nothing is working 


Hi @Jadecmw 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Jadecmw
Topic Author
This message was authored by Jadecmw This message was authored by: Jadecmw

Re: Sky box won't work on tv

Thanks for your reply, my box was broken I did all the above an niw have a new box 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion