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Discussion topic: Sky box will not turn on, remains in standby mode. We have turned on and off at the main power switc

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This message was authored by: Jason19891

Sky box will not turn on, remains in standby mode. We have turned on and off at the main power switc

All other services are working fine, just unable to turn on our Sky Q Box 

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This message was authored by: lettice

Re: Sky box will not turn on, remains in standby mode. We have turned on and off at the main power s

Posted by a Superuser, not a Sky employee. Find out more

Try the Sky Q recovery procedure from power off as described in step 2 here;
https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Jason19891

Re: Sky box will not turn on, remains in standby mode. We have turned on and off at the main power s

The sky box has now powered up but a message on the home screen reads

'To use this service, you need a satellite signal.'

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